Terms of service

Last Updated: August 24, 2026


Welcome to Solelifes. Throughout this website, the terms "we," "us," and "our" refer to Solelifes.

Solelifes operates this website and online store to provide customers with access to our products, product information, secure checkout, customer support, and purchasing services.

Our store offers backpacks, bags, luggage, accessories, apparel, and everyday gear for daily use, travel, work, school, and casual occasions.

Our store is powered by Shopify, which provides the e-commerce platform used to display products, process orders, manage payments, and provide online shopping services.

By accessing our website, browsing our products, placing an order, or using our services, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Payment Terms, and Refund Policy.

If you do not agree to these Terms of Service, please do not use our website or services.

  1. Eligibility and Account Responsibility By using our website or placing an order, you confirm that you are legally permitted to enter into these Terms under the laws that apply to you.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account using those credentials.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting Solelifes.

If you believe your account has been accessed without authorization, please contact Solelifes promptly.

  1. Products and Product Information Solelifes provides product information including descriptions, images, prices, available sizes, colors, materials, dimensions, features, and inventory status on individual product pages.

Product colors and appearance can differ slightly from the images displayed on the website because screen settings, device displays, lighting, and photography affect how colors and details appear.

Customers are responsible for reviewing the product description, sizing or dimension information, available options, materials, price, and other product details before placing an order.

Solelifes corrects identified errors in product descriptions, pricing, availability, and other product information.

Product quantities and availability are based on current inventory.

If an ordered product becomes unavailable before fulfillment, Solelifes will contact the customer using the contact information associated with the order.

If the unavailable product cannot be fulfilled, the affected item will be canceled and the amount paid for that item will be refunded to the original payment method.

  1. Orders and Billing When placing an order, you agree to provide accurate billing information, shipping information, and contact information.

Submitting an order authorizes Solelifes and the payment provider selected during checkout to charge the selected payment method for the total amount displayed at checkout.

The order total includes:

Product prices Discounts applied to the order Sales tax charged for the order Solelifes provides Free Standard Shipping on all orders delivered within the United States. Customers are not charged a standard shipping fee for U.S. orders.

An order confirmation email confirms that Solelifes has received the order.

Solelifes will cancel an order before shipment when:

Payment authorization cannot be completed The ordered product is unavailable The transaction is confirmed as unauthorized or fraudulent Required billing or shipping information cannot be verified A material pricing or technical error prevents the order from being fulfilled correctly Fulfillment of the order would violate applicable law If Solelifes cancels an order after payment has been captured, the amount paid for the canceled item or order will be refunded to the original payment method.

  1. Payment Payments for online orders must be completed through the secure checkout available on www.solelifes.com.

Solelifes accepts the following payment methods:

Visa Mastercard American Express Discover Diners Club Apple Pay Google Pay Shop Pay PayPal All prices displayed on the website are listed in United States Dollars (USD).

Payment must be successfully authorized before an order is processed.

Payment information is processed through Shopify and the payment provider selected during checkout.

Complete credit card and debit card information is not stored on the Solelifes website or servers.

For additional information about payments, pricing, currency, and taxes, please review our Payment Terms.

  1. Shipping and Delivery Solelifes ships orders within the United States.

Orders are processed and delivered in accordance with our Shipping Policy.

Solelifes uses the following Standard Shipping timeframes:

Processing Time: 1–3 business days Transit Time: 5–8 business days Estimated Total Delivery Time: 6–11 business days after an order is placed Business Days: Monday – Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM Pacific Time (PT).

Orders placed after the daily cut-off time begin processing on the next business day.

Orders placed on Saturdays, Sundays, or U.S. public holidays begin processing on the next business day.

Solelifes provides Free Standard Shipping on all orders delivered within the United States.

Tracking information is sent to the email address provided with the order after shipment.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Carrier delays, severe weather, U.S. public holidays, incorrect or incomplete shipping information, and transportation disruptions can affect delivery.

If Solelifes is unable to ship an order within the stated processing timeframe, we will notify the customer by email and provide the option to agree to a revised shipping timeframe or cancel the affected order for a refund.

If a shipment is significantly delayed, arrives damaged, contains missing or incorrect items, or is marked as delivered but has not been received, please contact solelifes@vipcareo.com within 7 business days after delivery or the reported delivery date.

Shipping issues are handled in accordance with our Shipping Policy.

  1. Returns, Refunds, and Replacements Returns, refunds, and replacements are handled in accordance with our Refund Policy.

Solelifes provides a 30-day return period after delivery for eligible items.

The 30-day return period begins on the date the order is delivered.

To qualify for a return, an item must:

Be unused and unworn Be in the same condition as received Include the original packaging and tags Include proof of purchase or valid order information For customer remorse returns, including ordering the wrong item, selecting the wrong size or color, changing your mind, or no longer wanting the item, the customer is responsible for return shipping costs.

Solelifes does not charge restocking fees for eligible returns.

Items that arrive damaged, defective, or incorrect must be reported to Solelifes within 7 business days after delivery.

When an item is confirmed to have arrived damaged, defective, or incorrect, Solelifes will provide a replacement or refund to the original payment method.

If a return is required for a confirmed damaged, defective, or incorrect item, Solelifes will provide return instructions and cover the return shipping cost.

Direct exchanges are not available for customer remorse returns.

After an eligible customer remorse return has been received and processed, the customer can place a new order for the preferred item.

Returned items are inspected after arrival at the designated return address.

Approved refunds are issued to the original payment method within 3–7 business days after the returned item has been inspected and approved.

Customers must contact Solelifes before returning an item to receive return authorization instructions and the designated return address.

  1. Customer Responsibilities Customers are responsible for:

Providing accurate billing information Providing a complete and accurate shipping address Providing a valid email address and contact information Reviewing product descriptions, dimensions, and sizing information before purchase Reviewing the complete order total before submitting payment Following the return procedures described in the Refund Policy Incorrect or incomplete customer-provided shipping information can result in delayed delivery, failed delivery, or a returned shipment.

Customers must not misuse the website, checkout system, customer accounts, payment systems, or other Solelifes services.

  1. Intellectual Property Website content, including text, images, graphics, logos, page layouts, product descriptions, designs, and other materials, is owned by or licensed to Solelifes unless ownership is identified otherwise.

Solelifes website content cannot be copied, reproduced, distributed, modified, published, transmitted, displayed, or commercially used without written authorization from Solelifes or the applicable rights holder.

  1. Prohibited Uses You must not use the Solelifes website or services to:

Violate applicable laws or regulations Submit false, inaccurate, or fraudulent information Conduct fraudulent or unauthorized transactions Interfere with website security, functionality, or operation Attempt unauthorized access to systems, accounts, networks, or information Upload, transmit, or distribute viruses, malware, or harmful code Collect or misuse personal information belonging to another person Infringe intellectual property or other legal rights belonging to Solelifes or a third party Solelifes will restrict or terminate website access when fraudulent, unlawful, abusive, or security-threatening activity is identified.

  1. Privacy The collection, use, sharing, storage, and protection of personal information are governed by our Privacy Policy.

The Privacy Policy explains how Solelifes handles personal information collected through website visits, purchases, customer support interactions, accounts, analytics, advertising activities, and other store operations.

Solelifes uses cookies, pixels, tags, and similar technologies for:

Website functionality Shopping cart and checkout operation Security and fraud prevention Analytics and performance measurement Advertising measurement Remarketing activities Cookie and privacy choices are handled as described in our Privacy Policy.

  1. Limitation of Liability To the fullest extent permitted by applicable law, Solelifes is not liable for indirect, incidental, special, consequential, or punitive damages resulting from the use of the Solelifes website, products, or services.

Nothing in these Terms of Service excludes or limits rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

  1. Website Availability Solelifes maintains the website for online product browsing, checkout, order placement, account access, and customer service information.

Website access can be temporarily interrupted by:

Scheduled maintenance Technical failures Security maintenance Hosting or network interruptions Shopify platform interruptions Product availability, prices, and website content are updated when inventory, pricing, or product information changes.

Nothing in this section limits customer rights provided by applicable consumer protection laws.

  1. Governing Law These Terms of Service are governed by the laws of the State of Ohio, United States, without regard to conflict-of-law principles.

Nothing in this section limits consumer rights or protections provided by applicable law.

  1. Changes to These Terms Solelifes updates these Terms of Service when changes are made to our website operations, store policies, services, or legal requirements.

The current version of these Terms of Service is published on this page.

The Last Updated date at the top of this page identifies the most recent revision.

  1. Contact Information If you have questions about these Terms of Service, please contact Solelifes.

Store Name: Solelifes
Business Address: 45 Rowland Ave, Mansfield, OH, United States
Phone: +1 570-662-6847
Email: solelifes@vipcareo.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM Pacific Time (PT) Saturday, Sunday, and U.S. Public Holidays: Closed
Response Time: 1–2 business days